Amber McClure
Amber McClure

Amber McClure

Customer Success & Client Operations

I turn complex customer needs into clear strategies and practical plans aligned with their mission and goals.

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Selected impact

More than a decadeClient Relationships & Business Operations
Up to 35Remote Team Members Led

Featured work

From customer goals to coordinated action

Selected work in client planning, onboarding, and team delivery.

Client planning

From Customer Goals to a Practical Working Plan

I translated client priorities into structured working plans, clarified responsibilities, identified tools and training, and set check-ins to keep work aligned to each customer’s goals.

Explore my contribution

My contribution

  • Clarified the customer’s goals and priorities.
  • Organized daily, weekly, and monthly tasks.
  • Defined responsibilities and approvals.
  • Identified the tools and training needed.
  • Set check-ins to keep work aligned with those goals.

Discovery & onboarding

Connecting Client Discovery to Team Delivery

I designed a structured process that carried each client’s needs from discovery into onboarding and team handoffs. By connecting client information, clear responsibilities, and follow-up steps, I gave my team a shared plan for supporting each new relationship.

Explore my contribution

My contribution

I designed the process and guided my team in using it to connect client discovery, onboarding, and handoffs.

  • Connected client needs and discovery information to onboarding.
  • Clarified team responsibilities and follow-up steps.
  • Gave the team a shared plan for supporting new relationships.
View all 6 work examples

02 / About Amber

I care about the people behind the process

I bring more than a decade of experience across client relationships, account management, and business operations, including roles with Liberty Mutual and State Farm agencies.

As founder of Live Free Virtual Services, I built and led a remote service business with a team of up to 35 people.

Across all those roles, my approach has stayed consistent: understand the customer’s goals, set clear responsibilities, and turn complex needs into practical plans.

03 / Core expertise

Where I can make a difference

Client Relationship & Account Management

Customer Discovery & Needs Assessment

Client Onboarding & Team Handoffs

Strategic Planning & Goal Alignment

CRM & Workflow Design

Process Documentation & Improvement

Remote Team Leadership

Client Communication & Ongoing Support

04 / Client perspective

What clients valued

Feedback from Live Free Virtual Services clients.

“She understands business systems and strategies, and how the parts fit into the whole, then she analyzes those parts, tweaks them, and makes the process so much more efficient.”

Donna Hall

“Amber wants to help her clients live better lives by not being bogged down by the stuff they are not good at.”

Two Sisters Writing and Publishing

05 / Let’s connect

Let’s make the customer experience work better

If your team needs someone who can understand the customer, organize the work, and help people follow through, I’d welcome a conversation.

I’m interested in remote U.S. opportunities in Customer Success, CS Operations, Client Operations, Implementation, and Enablement where I can build stronger customer relationships and more effective ways of working.

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